There is a 30-day return policy on our electric bikes. Within 30 days, if you are not satisfied with the bike for any reason, please contact our support team, support@ride1up.com. 


We will provide you the correct address for return, as long as the bike arrives back to us in the condition it was delivered to you in, you will receive 100% refund. 

  • it is helpful to take many pictures of the box, and bike upon delivery for your records should any additional damage occur during return transit


If an order is cancelled during or after it is processing for shipment, while in transit, delivered but unopened, or returned to sender, it will be subject to a $400 fee 


We will deduct from your refund the cost of cleaning and repairing any aspects of the bike that were damaged of left dirty by the buyer returning the bike.

  • Buyer is responsible for the cost of return shipping. 
  • Buyer is responsible for safely packaging and returning the bike to us. 



If you have damaged or failed to safely package the bike, we will deduct the damages from the refund. We suggest keeping the original packing material and box until you are sure the bike is the right fit for you. This way you will be able to safely repackage and re-secure the bike for return shipping.


Returns are only available for customers ordering in the United States within the contiguous 48 states.


Returns are not available on batteries or accessories.

 

Return shipping can be expensive and we recommend using bikeflights.com for your return shipping needs. You will need to ship the battery separately if using bikeflights.com. They are helpful in providing packing advice and shipping rate discounts. 

Alternatively, you could check with your local bike shop as some are familiar with shipping and receiving bikes.