Pre-orders (If item is out of stock)

Pre-orders are charged at the time of ordering. The product will be listed “Out of Stock” with an estimated ship date.

The estimated shipping date may change based on the color or model you select. Shipping estimates may be changed and are not guarantees.

You can contact us via email before your order begins processing for a refund.

Cancellations/refunds before shipping will be subject to a 3% payment processing charge which goes to the credit card companies (this is a charge we do not get back).


If an order is cancelled during or after it is processing for shipment, or returned to sender upon delivery at the correct address, it will be subject to a $400 fee.

VERIFY SHIPPING ADDRESS and delivery date. If the carrier cannot deliver the product to the address provided, you will be charged up to a $400 fee for the product to be resent or returned and restocked in our inventory. Ride1up will deduct the fee from any potential return.