Troubleshooting

Troubleshooting common issues

Replacing Your Internal Controller
If you are experiencing unusual problems with a non functioning motor or similar issue that cannot be traced back to a physical hardware issue. The internal...
Wed, 19 Aug, 2020 at 2:47 PM
Charging your battery
ONLY USE THE CHARGER PROVIDED. Be sure to close the rubber charger port cover after disconnecting your charger. If containments or moisture enter the chargi...
Sun, 25 Oct, 2020 at 9:25 PM
Core-5 or LMT'D - Battery unlatched while riding
If your battery popping out, disconnecting, not fully seated, or has come unlatched while riding, this article will help you resolve this issue.  Visua...
Mon, 23 Nov, 2020 at 10:56 AM
How to remove 700 battery with broken knob/ knob install.
If not careful when attempting to remove the battery in your 700 series, The release knob can snap off, so do not force it, or drop the battery as droppi...
Fri, 18 Dec, 2020 at 10:48 AM
How do you turn on the lights?
Turn on your bike and then hold the "+" button for a few seconds. The lights should come on. If they do not, you may have to swap the location of ...
Thu, 29 Oct, 2020 at 8:47 AM
Roadster V2 Trouble Shooting
No power to the motor? PAS not working? This is no doubt the most frustrating problem to have, oftentimes on arrival after wires/connections shake loose in...
Tue, 29 Dec, 2020 at 4:00 PM
eBike Adjustable Kickstand - Why won't my kickstand adjust?
Is there an issue with your Ride1UP electric bike's kickstand? If you have fiddled endlessly and your stand's adjustment screw still does not work...
Thu, 14 Jan, 2021 at 8:11 AM