Ordering

Coupons, Promotions and Discounts
We are so glad you have found us! Our business relies on you to take advantage of the best possible quality eBikes for the lowest possible price.  Looki...
Fri, 8 Oct, 2021 at 12:08 PM
Finding the right size bike
Will this bike fit me?  When buying a bike, please check our size charts and recommended height range on our website on each of our bikes product page. Yo...
Tue, 14 Jun, 2022 at 8:41 AM
International Orders
International direct shipment only to Canada. However, some customers have imported Ride1UP eBikes to their home country! We are unable to ship inte...
Fri, 8 Apr, 2022 at 5:06 PM
Locks, Security, Theft, Alarms
The serial number on your bike is crucial to have if your bike is ever stolen. Where is my serial number on my bike? New or used bike, document this ri...
Mon, 23 Aug, 2021 at 4:25 PM
Models Compared - Major Differences and Key Aspects
Finding an eBike suited for you and your needs is hard! That begs the question, what are my needs? How do I plan to use my eBike? If you want to compare...
Wed, 30 Mar, 2022 at 12:32 PM
Ordering - Which states am I required to pay sales tax for my eBike?
Most states require us to charge sales tax. In keeping up to date with current laws and regulations, we are required to charge sales tax for most localities...
Mon, 18 Oct, 2021 at 10:12 AM
Payment Issues - How to resolve failed order attempts.
Did you receive notification that your payment attempt did not go through? This can occur for multiple reasons though often it is related to the payment met...
Thu, 18 Feb, 2021 at 8:07 AM
Pre-Ordering
Pre-orders (If item is out of stock) Pre-orders are charged at the time of ordering. The product will be listed “Out of Stock” with an estimated ship date....
Wed, 22 Sep, 2021 at 9:14 AM
Shipping Questions
TABLE OF CONTENTS Shipping Cost  Estimated Timeline Shipping Method and Tracking Shipping Savings Shipping Cost  Shipping within the Continental...
Sat, 19 Feb, 2022 at 7:58 AM
Upright Ride - Changing the stem or handlebars
Every open (ST) model comes stock with swept back handlebars.  Every traditional (XR) model comes stock with straight riser handlebars. Every 700...
Tue, 20 Jul, 2021 at 2:15 PM