Ordering

Can I finance my Ride1UP electric bike?
Financing Pay in 4* and PayPal Credit* are options to split up payments and are included in our checkout, so you can select the financing option that works...
Wed, 24 Mar, 2021 at 8:50 AM
Coupons, Promotions and Discounts
We are so glad you have found us! Our business relies on you to take advantage of the best possible quality eBikes for the lowest possible price.  ...
Wed, 11 Aug, 2021 at 3:46 PM
Finding the right size bike
Will this bike fit me?  When buying a bike, please check our size charts and recommended height range on our website on each of our bikes product page. ...
Mon, 28 Dec, 2020 at 3:15 PM
International orders outside North America
Direct shipment is available only in North America. That said, many of our customers still enjoy their Ride1UP eBikes all over the globe! If you wanted...
Thu, 4 Mar, 2021 at 12:15 PM
Models Compared - Major Differences and Key Aspects
Finding an eBike suited for you and your needs is hard! That begs the question, what are my needs? How do I plan to use my eBike? There are some fun cat...
Wed, 17 Mar, 2021 at 7:47 AM
Ordering - Which states am I required to pay sales tax for my eBike?
Currently we are required to apply sales tax in 21 states shown in gold below.   As an online vendor, our sales tax requirements change as our popularit...
Wed, 8 Sep, 2021 at 12:58 PM
Payment Issues - How to resolve failed order attempts.
Did you receive notification that your payment attempt did not go through? This can occur for multiple reasons though often it is related to the payment met...
Thu, 18 Feb, 2021 at 8:07 AM
Pre-Ordering
Pre-orders (If item is out of stock) Pre-orders are charged at the time of ordering. The product will be listed “Out of Stock” with an estimated ship date....
Wed, 14 Jul, 2021 at 12:11 PM
Shipping Questions for your Ride1UP Electric Bike
Shipping Cost Shipping within the Continental United States is FREE. Air Shipping to Hawaii and Alaska is $275 per bike - expected time in transit ~3-8 da...
Mon, 19 Jul, 2021 at 6:28 PM
What to expect when ordering
Ordering with Us We are a manufacturer direct-to-consumer company. This means you will get better prices without a middleman. However, there are some trade...
Mon, 28 Dec, 2020 at 10:52 AM