Shipping

Multi-Piece Shipments
Every bike and accessory will be shipped in their own individual box. The only exception to this is if a phone mount is in the same order as the bike, the f...
Wed, Jan 24, 2024 at 12:48 PM
Do Ebike Deliveries Require a Signature?
Yes, every ebike shipment requires a signature upon delivery Note: while carriers are instructed to do so, we have seen instances where the driver will lea...
Wed, Jan 31, 2024 at 2:56 PM
Can I Change My Shipping Date?
If you will not be home to receive your bike on the estimated delivery dateplease contact support prior to placing your order as we process orders very quic...
Tue, Aug 22, 2023 at 2:19 PM
Delivery Address Changes
Because orders are processed very quickly, once your order is placed there is a very short window for our support agents to assist in an address change. Ple...
Wed, Jan 31, 2024 at 4:10 PM