Shipping
Every bike will always be shipped in its own individual box, and if they are in stock, they will likely ship on the same date. You will receive a tracking e...
Fri, 28 May, 2021 at 6:47 PM
Bikes require a signature to be delivered. Please sign up for a free FedEx Delivery Manager account if no one will be home on the delivery date or if yo...
Wed, 15 Sep, 2021 at 2:19 PM
If your bike is out of stock and you are anxiously waiting on shipment. Know we are doing everything we can to ship your bike out as fast as safely possible...
Sun, 23 Aug, 2020 at 11:31 PM
We are able to ship all over North America. For Europe and Asia, you can use a shipping freight fowarding (Shop USA or Planet Express for examp...
Mon, 19 Jul, 2021 at 6:29 PM
Shipping during the demand surges brought on by COVID-19 is delayed much more than normal. There are times when shipping will take 4-6 days longer than it w...
Mon, 22 Mar, 2021 at 12:32 PM
The only option we have is to HOLD your order from shipping. This can cause extended delays for your shipping date if the product is out of stock. To avoid ...
Mon, 17 Aug, 2020 at 9:41 PM
My tracking link shows delivered, but I have not received my bike. If your tracking shows that your bike has arrived, but you never received it please c...
Fri, 28 May, 2021 at 6:44 PM
Organizing successful receipt of your bike can sometimes be tricky with holidays and work plans, we understand. We want to make sure you are given the most ...
Fri, 19 Feb, 2021 at 6:40 AM
Can I change my address after I have placed my order? No, the address cannot be changed by Ride1UP support once provided at checkout. As the recip...
Wed, 15 Sep, 2021 at 9:11 AM