Every bike and accessory will be shipped in their own individual box. The only exception to this is if a phone mount is in the same order as the bike, the f...

Yes, every ebike shipment requires a signature upon delivery Note: while carriers are instructed to do so, we have seen instances where the driver will lea...

If you will not be home to receive your bike on the estimated delivery dateplease contact support prior to placing your order as we process orders very quic...

Because orders are processed very quickly, once your order is placed there is a very short window for our support agents to assist in an address change. Ple...