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FAQs
Shipping
9
I ordered 2 bikes, will my bikes ship together?
Will my bike be delivery require a signature?
When is my bike shipping?
Can you ship to my country?
My tracking number is not showing any movement, when will my bike arrive?
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Ordering
5
Can I upgrade my bikes battery for a an extra fee?
Handlebars - can I customize?
Electric Bike Racks and Cargo Carriers - Advice and Recommendations
Can I purchase a 500 series rack/fenders separately?
Can I test ride a bike?
Warranty
2
I dont want to get my bike assembled or certified by a mechanic - what is my warranty status?
Where can I find the warranty terms?
Product
14
Is my Ride1UP electric bike's rear rack compatible with a child seat?
Where are the bikes designed? Where are they manufactured and assembled?
Does the bike need to be charged when it first arrives?
Pedal Assist: Cadence vs Torque vs Throttle
What is the maximum weight limit?
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Other
6
How can I become an affiliate?
I lost my keys, how do I replace them?
Stolen Bike
Electric Skate Board Support and Components
Navigating the Affiliate Portal
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