Enter your search term here...
New support ticket
Check ticket status
I ordered 2 bikes, will my bikes ship together?
Will my bike be delivery require a signature?
When is my bike shipping?
Can you ship to my Country?
My tracking number is not showing any movement, when will my bike arrive!
See all 8 articles
Can I upgrade my bikes battery for a an extra fee?
I see different handlebars on another model that I like more; can I have that on my bike?
Electric Bike Racks and Cargo Carriers - Advice and Recommendations
Can I purchase a 500 series rack/fenders separately?
Can I test ride a bike?
I'm a novice mechanic/I dont want to get my bike assembled or signed off by a mechanic - what is my warranty status?
Where can I find the warranty terms?
Is my Ride1UP electric bike's rear rack compatible with a child seat?
Where are the bikes designed? Where are they manufactured and assembled?
What is the expected lifespan of the battery?
Does the bike need to be charged when it first arrives?
Pedal Assist: Cadence vs Torque vs Throttle
See all 15 articles
How can I become an affiliate?
I lost my keys, how do I replace them?
Electric Skate Board Support and Components
Navigating the Affiliate Portal
See all 6 articles