Ordering Questions

Can I upgrade my bikes battery for a an extra fee?
No. Unfortunately the extra and upgraded batteries you see on our website are only available as separate purchases. We are not able to customize the battery...
Tue, 5 Jan, 2021 at 11:11 AM
I see different handlebars on another model that I like more; can I have that on my bike?
No. Unfortunately the only model variations we can offer are what is shown on the product page. We are not able to mix-and-match handlebar types with frame ...
Sun, 6 Dec, 2020 at 5:10 PM
Electric Bike Racks and Cargo Carriers - Advice and Recommendations
We get asked this a lot! As our mission is to provide affordable eBikes and alternative options for transportation to your automobile, we do not have a surp...
Fri, 15 Jan, 2021 at 10:14 AM
Can I purchase a 500 series rack/fenders separately?
500 Series Racks/Fenders are not available for separate purchase. The rack and fenders are only available as an add on at the point of sale.   It is a...
Mon, 4 Jan, 2021 at 4:17 PM
Can I test ride a bike?
No. We are a direct -to-consumer eBike company both in pricing and strategy. You will generally pay a premium for the ability to test ride. Due to our direc...
Mon, 17 Aug, 2020 at 6:12 PM