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Bike related questions

Is my Ride1UP electric bike's rear rack compatible with a child seat?
It is best to wait till you receive your bike to order 3rd party parts.  Your rear rack is rated to support 25kgs, or just over 55lbs. We cannot verify ...
Wed, 13 Jan, 2021 at 1:44 PM
Where are the bikes designed? Where are they manufactured and assembled?
Our bikes are designed in California, and China. Our components are sourced using a global supply chain, built in multiple countries and assembled in China....
Thu, 14 Jan, 2021 at 10:59 AM
What is the expected lifespan of the battery?
This depends significantly on how the battery is maintained. Under healthy conditions, the battery is rated for 800 cycles. This could last 5 years or longe...
Mon, 17 Aug, 2020 at 9:11 PM
Does the bike need to be charged when it first arrives?
The battery will likely arrive 80% charged. ONLY USE THE CHARGER PROVIDED. Using another charger could cause serious damage. Whenever the battery is drained...
Wed, 19 Aug, 2020 at 2:17 PM
Pedal Assist: Cadence vs Torque vs Throttle
What is pedal assist?  Pedal assist utilizes sensors that acknowledge your pedaling to provide motor assist. The settings for PAS (Pedal Assist) can be ...
Tue, 5 Jan, 2021 at 2:48 PM
What is the maximum weight limit?
All of our bikes are rated for a total weight capacity weight of up to 275lbs. This includes any cargo trailers or child carriers in tow, cargo added to the...
Tue, 29 Dec, 2020 at 3:28 PM
Are the bikes water-proof?
The bikes are not water-proof, they are water-resistant, rated IP-65. While we do not recommend leaving the bikes out in the rain or riding in hazardous con...
Tue, 15 Dec, 2020 at 10:53 AM
Can I add a child seat or pet carrier?
Yes of course! There are a number of options to do so. The Ride1UP Owners group on Facebook is great source to search for links and photos from customers on...
Sun, 6 Dec, 2020 at 4:39 PM
Can I limit the speed to be Class 1 or Class 2?
I want to limit the bike to a certain speed (20mph). You can program the bike so the output is limited, and you can limit the throttle speed, but unf...
Sun, 6 Dec, 2020 at 5:19 PM
How can I add a rear rack?
Roadster - Adding a rear rack would require a seat clamp bolt or a specific rack that mounts to the seat tube or seat post. Core-5 - Standard rear rack...
Sun, 20 Dec, 2020 at 8:11 PM