Prior to processing: Cancellations/refunds before shipping will be subject to a 3% payment processing charge which goes to the credit card companies (this is a charge we do not get back).

After processing: If an order is cancelled during or after it is processing for shipment, or returned to sender upon delivery at the correct address, it will be subject to a $400 fee. In most cases, we cannot resell these bikes.

After shipping: VERIFY SHIPPING ADDRESS and delivery date. If the carrier cannot deliver the product to the address provided, you will be charged up to a $400 fee for the product to be resent or returned and restocked in our inventory. Ride1up will deduct this fee from any potential return.

Proceed with Cancellation: What to do

If you would like to proceed with cancellation, please submit a support ticket and include your order number, and acknowledge our 3% payment processing charge in your ticket submission. This will allow us to process your cancellation without any delay.