Ride1UP

Ordering 5

• What to expect when ordering
• Shipping Questions
• Finding the right size bike
• Models Compared
• Pre-Ordering

Assembly 4

• Assembly Options
• How much assembly is required?
• 500 Series Assembly
• Video Tutorials

Cancellations 1

• Cancelling your order

Maintenance 2

• Checking Mechanical Components
• Battery Health

Returns 1

• Return Process

Shipping 6

• I ordered 2 bikes, will my bikes ship together?
• Will my bike be delivery require a signature?
• When is my bike shipping?
• Can you ship to my Country?
• My tracking number is not showing any movement, when will my bike arrive!

See all 6 articles

Ordering 5

• Can I upgrade my bikes battery for a an extra fee?
• I see different handlebars on another model that I like more; can I have that on my bike?
• Which bike carrier/cargo rack do you recommend for hauling bikes on the back of my car/vehicle?
• Can I purchase the 500 series rack/fenders separately?
• Can I test ride a bike?

Warranty 2

• I'm a novice mechanic/I dont want to get my bike assembled or signed off by a mechanic - what is my warranty status?
• Where can I find the warranty terms?

Product 6

• Is the rear rack compatible with a child seat?
• Where are the bikes designed? Where are they manufactured and assembled?
• What is the expected lifespan of the battery?
• Does the bike need to be charged when it first arrives?
• What is the maximum weight limit?

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Motor 3

• Motor Not Working
• Motor Noises
• Removing The Rear Wheel

Display's 5

• 500 Series and Core5 Display
• 700 Series and LMT'D Display
• Battery Level Issues
• Speedometer Not Working
• Voltage / Battery Readouts

Fenders 1

• Adjusting Fenders

Troubleshooting 1

• Replacing Your Internal Controller

Product Specs 1

• Spokes

Error Codes 3

• Error Codes Explained
• Error 25
• Error 30 - Communication Error

Brakes 1

• Rubbing Brakes

Warranty 1

• Warranty Info

Owners Docs 1

• Digital Owners Documents

Testing 1

• Specs and Range Tests