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Knowledge base
General
Ordering
7
What to expect when ordering
Shipping Questions for your Ride1UP Electric Bike
Finding the right size bike
Models Compared - Major Differences and Key Aspects
Pre-Ordering
See all 7 articles
Assembly
17
General Assembly info
How much assembly is required for your Ride1UP electric bike?
500 Series Assembly
Ride1UP Electric Bike Video Tutorials
Finding a bike shop or bike mechanic for your Ride1UP electric bike
See all 17 articles
Cancellations
1
Cancelling your order
Maintenance
12
Checking Mechanical Components
Ebike Battery Health - Do's and Dont's
LMT'D Air Fork Suspension - Shock Settings and Info on Adding Air
Adjusting 700 Series fork Preload/ compression
Electric Bike Pre-Ride Safety Check - Check Before Every Ride
See all 12 articles
Returns
1
Return Process
FAQs
Shipping
8
I ordered 2 bikes, will my bikes ship together?
Will my bike be delivery require a signature?
When is my bike shipping?
Can you ship to my Country?
My tracking number is not showing any movement, when will my bike arrive!
See all 8 articles
Ordering
5
Can I upgrade my bikes battery for a an extra fee?
I see different handlebars on another model that I like more; can I have that on my bike?
Electric Bike Racks and Cargo Carriers - Advice and Recommendations
Can I purchase a 500 series rack/fenders separately?
Can I test ride a bike?
Warranty
2
I'm a novice mechanic/I dont want to get my bike assembled or signed off by a mechanic - what is my warranty status?
Where can I find the warranty terms?
Product
15
Is my Ride1UP electric bike's rear rack compatible with a child seat?
Where are the bikes designed? Where are they manufactured and assembled?
What is the expected lifespan of the battery?
Does the bike need to be charged when it first arrives?
Pedal Assist: Cadence vs Torque vs Throttle
See all 15 articles
Other
6
How can I become an affiliate?
I lost my keys, how do I replace them?
Stolen Bike
Electric Skate Board Support and Components
Navigating the Affiliate Portal
See all 6 articles
Tech Support
Motor
7
Motor Noises
Removing The Rear Wheel
500 Series Motor Not Working
700 Series Motor Not Working
LMT'D Motor Not Working
See all 7 articles
Interactive Displays
4
500 Series and Core5 Display
700 Series and LMT'D Display
Electric Bike Battery Reporting - Issues and Voltage Readouts
Speedometer Not Working
Fenders
2
Adjusting Fenders
Core-5 Rack and fenders
Troubleshooting
7
Replacing Your Internal Controller
Charging your battery
Core-5 or LMT'D - Battery unlatched while riding
How to remove 700 battery with broken knob/ knob install.
How do you turn on the lights?
See all 7 articles
Product Specs
2
Spokes
Top Speed or Max Assisted Speed
Error Codes
3
Error Codes Explained
Error 25 On 700 series with Shimano brakes
Error 30 - Communication Error
Brakes
2
Rubbing or Noisy Brakes
Brake pads to close, can't get rotor in
Product Information
Warranty
1
Warranty Info
Owners Docs
1
Digital Owners Documents
Testing
1
Specs and Range Tests
Variations
1
Upright Ride - Changing the stem or handlebars