Ordering 7

• What to expect when ordering
• Shipping Questions for your Ride1UP Electric Bike
• Finding the right size bike
• Models Compared - Major Differences and Key Aspects
• Pre-Ordering

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Assembly 17

• General Assembly info
• How much assembly is required for your Ride1UP electric bike?
• 500 Series Assembly
• Ride1UP Electric Bike Video Tutorials
• Finding a bike shop or bike mechanic for your Ride1UP electric bike

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Cancellations 1

• Cancelling your order

Maintenance 12

• Checking Mechanical Components
• Ebike Battery Health - Do's and Dont's
• LMT'D Air Fork Suspension - Shock Settings and Info on Adding Air
• Adjusting 700 Series fork Preload/ compression
• Electric Bike Pre-Ride Safety Check - Check Before Every Ride

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Returns 1

• Return Process

Shipping 8

• I ordered 2 bikes, will my bikes ship together?
• Will my bike be delivery require a signature?
• When is my bike shipping?
• Can you ship to my Country?
• My tracking number is not showing any movement, when will my bike arrive!

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Ordering 5

• Can I upgrade my bikes battery for a an extra fee?
• I see different handlebars on another model that I like more; can I have that on my bike?
• Electric Bike Racks and Cargo Carriers - Advice and Recommendations
• Can I purchase a 500 series rack/fenders separately?
• Can I test ride a bike?

Warranty 2

• I'm a novice mechanic/I dont want to get my bike assembled or signed off by a mechanic - what is my warranty status?
• Where can I find the warranty terms?

Product 15

• Is my Ride1UP electric bike's rear rack compatible with a child seat?
• Where are the bikes designed? Where are they manufactured and assembled?
• What is the expected lifespan of the battery?
• Does the bike need to be charged when it first arrives?
• Pedal Assist: Cadence vs Torque vs Throttle

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Other 6

• How can I become an affiliate?
• I lost my keys, how do I replace them?
• Stolen Bike
• Electric Skate Board Support and Components
• Navigating the Affiliate Portal

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Motor 7

• Motor Noises
• Removing The Rear Wheel
• 500 Series Motor Not Working
• 700 Series Motor Not Working
• LMT'D Motor Not Working

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Interactive Displays 4

• 500 Series and Core5 Display
• 700 Series and LMT'D Display
• Electric Bike Battery Reporting - Issues and Voltage Readouts
• Speedometer Not Working

Fenders 2

• Adjusting Fenders
• Core-5 Rack and fenders

Troubleshooting 7

• Replacing Your Internal Controller
• Charging your battery
• Core-5 or LMT'D - Battery unlatched while riding
• How to remove 700 battery with broken knob/ knob install.
• How do you turn on the lights?

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Product Specs 2

• Spokes
• Top Speed or Max Assisted Speed

Error Codes 3

• Error Codes Explained
• Error 25 On 700 series with Shimano brakes
• Error 30 - Communication Error

Brakes 2

• Rubbing or Noisy Brakes
• Brake pads to close, can't get rotor in

Warranty 1

• Warranty Info

Owners Docs 1

• Digital Owners Documents

Testing 1

• Specs and Range Tests

Variations 1

• Upright Ride - Changing the stem or handlebars